Quality customer service at the centre of Advans activities
At Advans, clients are at the heart of all our activities. Staff across our network focus on providing each customer the service they need.
We constantly strive to deliver innovative, accessible and responsible financial services to increase convenience for clients. We wanted to show how this translates in the daily work of our teams across the globe so we asked how they ensure a good quality customer relationship. Here are their answers:
Shwe Yi Oo, Branch Manager, 3 years at Advans Myanmar, Amarapura Branch
“We build strong client relationship by providing, high-quality, dedicated, timely, trustworthy service to all our customers. We serve everyone with our Smile and sincere care - that makes relationships with Advans Myanmar so different.”
Mujeeb Ur Rehman, Network Manager, 3,5 years at Advans Pakistan, Mehmoodabad branch
“Listen rather than talk! I try to look at the situation from the customer’s perspective. ”
Christelle Fortunat-Désirée Gnonhoue, Client Services Assistant, 2 years at Advans Côte d’Ivoire, Marcory branch
“To guarantee a good customer relationship, client satisfaction should be a priority. Offering services adapted to clients’ needs and quality assistance are key.”
N'Gbessoh Paule Carole Gnamien, Client Relationship Officer, 1 year at Advans Côte d’Ivoire, Marcory branch
“A good customer relationship means creating a relationship of trust with the client by being accessible, transparent and above all professional. Carefully listening to customer needs allows us to propose tailored services and to improve client’s satisfaction.”
Edwige Kammoe Mangoua, Client Services Assistant, 7 years at Advans Cameroun, Akwa-Douala branch
“’Get to know your clients in order to serve them better.’ We should be accessible anytime, anywhere by developing different channels to anticipate clients’ needs and expectations.”
Patrick Phubi Makaja, Client Services Assistant, 4 years at Advans RDC, Gombe/Kinshasa branch
“Being empathetic and always making sure the customer is satisfied.”