To build a model group of financial institutions which contribute to strengthening local businesses, creating and sustaining jobs and improving clients’ living standards in order to foster private sector–led economic and social development in Africa, the Middle–East and Asia.
Respond to the need for financial services of small businesses and other populations who have ill–adapted, limited or no access to formal financial services through providing tailored financial services in a sustainable and responsible manner.
to having a positive and lasting impact.
in what we do.
in our approach.
Over the next few years, we will focus on harnessing the full potential of our affiliates, to position each of them as the preferred financial partner of small businesses. We have identified 5 key strategic pillars to support this ambition: (i) finalise our transformation into client-centric institutions, (ii) broaden our agrifinance offer, (iii) develop products to answer the personal finance needs of our small business clients and their families, in particular education and housing, (iv) deploy alternative delivery channels to offer proximity and convenience to our clients, (v) digitalise our processes and products, to improve efficiency and client experience. Thanks to these innovations, and with a reinforced brand identity, we can continue to grow together with our clients.